||MCLS and OCLC Collaboration
MCLS and OCLC®
are pleased to continue our collaboration to provide opportunities for directors and library staff to build community, deliver programming on the latest OCLC webscale services; and build awareness for OCLC products, services and cooperative initiatives.
OCLC is a worldwide library cooperative, owned, governed and sustained by its members since 1967. OCLC's public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration.
For more information on our joint programming on the webscale working environment, visit OCLC WorldShare™ Management Services
What’s new at OCLC
Skip Prichard named OCLC President and CEO
An experienced senior executive in the information services market, Mr. Prichard has led multi-national organizations that serve libraries across the full spectrum of library services and content needs. Most recently, he was President and CEO of Ingram Content Group Inc., which provides a broad range of physical and digital services to the book industry.
Mr. Prichard will succeed Jay Jordan, who will retire June 30 after 15 years as OCLC President and CEO. He will serve as OCLC President-elect, effective June 3, and will officially become President and CEO on July 1. View news release
Join OCLC for Events at ALA Annual 2013
WorldCat Database Reaches 2 Billion Holdings
University of Alberta adds the milestone holding to world’s most comprehensive online library catalog On Saturday, May 4 at 2:58 a.m. (MDT), the holding symbol for the University of Alberta Libraries, in Edmonton, was set through an automated process to the WorldCat record for the e-book, Evaluation of the City of Lakes Family Health Team Patient Portal Pilot Project: Final Report. It was the 2 billionth holding set in WorldCat. View news release
for additional OCLC news and events.
Upcoming Events and Conferences
Regularly OCLC offers free, live, online presentations and demonstrations on our products and services. Whether you need an overview of a new product, or want to better understand how upgrades will enhance your workflow, click here
for a list of scheduled and pre-recorded web sessions.
Additional OCLC Links
Learn more about the OCLC products and services thousands of institutions worldwide use every day to manage many aspects of their libraries.
Search through our online information or contact one of our product support specialists. Find out more about OCLC's free, live, online and self-paced training for Cataloging, Resource Sharing and FirstSearch® services. You can also find online tutorials and information on customized training and consulting.
OCLC members own the cooperative and guide and shape its services, policies and direction. Find more information on how you can contribute today.
OCLC Research works with the community to collaboratively identify problems and opportunities, prototype and test solutions, and share findings through publications, presentations and professional interactions.
OCLC Services and Support
As OCLC and MCLS continue to work in partnership on behalf of OCLC member libraries, we would like to inform you about some important changes with regard to how your library will now access support for OCLC products and services. Please be sure to share this news with staff members in your organization who use OCLC services. OCLC customer support
MCLS/OCLC members will now contact OCLC Customer Support for all questions related to support for OCLC products and services. To contact OCLC Customer Support, please email email@example.com or call 1-800-848-5800. Click here for OCLC's Support brochure (PDF)
. OCLC Service Hours
OCLC support professionals are available 14 hours a day, Monday–Friday, 7:00 am–9:00 pm Eastern Time, to assist you with your needs. They will provide answers about OCLC products and services, to help your library maximize the value of your OCLC membership.
We’ve hired a new staff person to do our interlibrary loan. How do we get her trained on OCLC ILL? A:
MCLS will continue to provide training on OCLC products and services. Please consult our training schedule
or contact Heather Thomas at 1-800-530-9019, ext. 133, or email firstname.lastname@example.org
I have a specific question about an OCLC cataloging process. Whom do I call? A:
OCLC Customer Support will now respond to all questions related to OCLC products and services. Email email@example.com
or call 1-800-848-5800. Q:
What if I have just a really quick question about how to perform a certain function? Can I still call MCLS? A:
Contact OCLC Customer Support for all questions related to using OCLC products and services. OCLC support professionals are available 14 hours a day, Monday-Friday, 7 a.m. - 9 p.m. Eastern Time. Email firstname.lastname@example.org
or call 1-800-848-5800.
How do I find out about a specific OCLC product that our library doesn’t currently have? A:
MCLS libraries will receive information about new and enhanced OCLC products and services via regular updates on the MCLS Communique blog
, and MCLS mailing lists. See also OCLC's Orders web page
How do I find out about pricing? A:
Most pricing and online order forms are available on OCLC's Orders web page
. For custom price quotes, you will need to contact email@example.com
How do I place an order? Do I call MCLS? A:
No, libraries will no longer place orders through MCLS. Libraries will now place all of their orders online at OCLC's Orders web page
. For questions on products and services, email firstname.lastname@example.org
or call 1-800-848-5800. For custom price quotes, you will need to contact email@example.com
Whom do I contact with a question about my OCLC bill? A:
OCLC Customer Support will now respond to all questions related to OCLC billing. Email firstname.lastname@example.org
or call 1-800-848-5800. Beginning with the bill for your July OCLC activity, which you will receive in August, OCLC will be responsible for all billing services. If you have a question, call Becky Hurley, OCLC Director of Order Services at 1-800-848-5878, ext. 4316.
Q: Will MCLS still offer non-OCLC products and services?
A: Yes. MCLS continues to serve its members with a variety of other library services including discounted pricing on a wide range of online reference databases, ebooks and ejournals from more than 50 publishers; training sessions (many online!) ranging from book repair to cataloging to e-readers; special programs featuring highly-regarded speakers covering timely subjects; and special rates from major library suppliers, including 3M/Checkpoint security supplies and hardware. MCLS also operates RIDES—the Regional Interlibrary Delivery Service—and works with the Library of Michigan to provide support and training for the Michigan e-Library (MeL) and MeLCat, a statewide resource-sharing catalog.